“AAK is a truly inclusive company to work for”

Charles Hoerter

Line operator at AAK, Louisville, Kentucky, US

Through dedication, a supportive environment, and creative solutions I have contributed to breaking barriers and proved that disability is no limitation for a successful career.

In the bustling world of industrial factories, where the natural clang of machinery and the hums of activity create a Symphony of sound, one man stands out as an inspiring example of resilience and determination. Charles Hoerter suffers from a hearing impairment but has managed to defy societal expectations and prove that disability is not a limitation for making a successful career. 

Charles, tell us how you have managed to adapt to this work environment?

Due to my hearing impairment, this environment initially presented some challenges for me. I embarked with AAK as a typical filler some twenty years ago. To compensate for my lack of hearing I have developed a heightened sense of awareness and learned to read visual cues and vibrations that allow me to anticipate potential hazards and prevent accidents. In addition, everyone around me has been very supportive. Not least have I adhered to safety protocols. It is of utmost importance in an environment like this, and a collective responsibility for everyone to adhere to, with or without disability.

You have made a successful career and been a true inspiration for many people, can you elaborate?

After a few years as a filler, I was given the opportunity to move to a new position at the shortening line. My determination, good team collaboration, and open and constructive feedback made it possible to achieve this. Together with my team, we found creative solutions for how to communicate efficiently and safely. We use hand gestures, lip reading, and written notes to communicate and we utilize vibrating alert devices and visual alarms to stay informed about important announcements and warnings. I have also taught my team simple sign language cues. They have been very supportive along the way.

When I was proficient at running the old shortening line, I was asked to be part of developing a new shortening line. I said yes to this and got to visit the factory in Boston to study their processes and new and improved machinery for inspiration. Initially, both my manager and myself was a bit skeptical about my abilities to contribute effectively. This proved not to be a problem. Instead, immediately, when I started asking questions and suggesting ideas, and solutions for improvements, I became a source of inspiration, demonstrating that disability does not define a person's capabilities. 

In what way do you believe you have had an impact on your surroundings?

I am often told that my presence has had a profound impact on our work environment. We have jointly embraced technology and found creative solutions on how to cooperate and communicate. Also, my ability to cope with and overcome challenges has inspired many people along the way. I like to think of it as a shining example of what can be achieved when individuals like me are allowed to thrive like I have here at AAK. I firmly believe that diversity is an asset, and when it is embraced it can enrich the whole workplace to reach its full potential.

Charles's daughter, Christine Hoerter, who works together with her father as an operational support specialist:

"My father has been my guiding light and mentor. His wisdom, gained through years of experience, has shaped my perspective on life, influenced the choices I’ve made, and played a crucial role in my development. He has empowered me to navigate challenges with confidence, his actions have consistently exemplified the values he's instilled in me. I am grateful for the mentorship and guidance he provides.

Some of the learnings I have made from my father: Cultivate a mindset that embraces challenges as opportunities for learning. Set yourself clear and realistic goals, breaking them down into manageable steps. Consistent effort and perseverance are key. Treat failures as valuable lessons and not setbacks. Embrace adaptability as it fosters resilience in the face of change. Remember your potential is not fixed, it evolves with your commitment to improvement. Continue to be curious and stay open-minded. Lastly, never underestimate the power of self-belief and unlocking your fullest capabilities."